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The following frequently asked questions can offer you help and support if, for example, you have received faulty goods or bad service from a supplier/company. The following information and advice will explain some consumer rights and the laws that are in place to protect you from being treated unfairly.

Common questions

I have a problem with an item, product, service I have bought, what should I do?

This will depend on the type of product of service you have purchased. Citizens Advice has a dedicated consumer section on their website which covers many popular products & services.

What are my rights as a consumer?

Advice Now and Age UK both cover a broad range of consumer affairs topics on their websites: Advice Now: Consumer affairs, AgeUK: Consumer advice

I would like to complain about a local business

Check the Consumer section on the Citizens Advice website for information on how to make a complaint.


Useful information

Citizens Advice

Vehicle Tax changes (UK government)

Age UK Stockport

Citizens Advice Stockport

Stockport FLAG

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