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1% cap on pension exit charges too high, says Citizens Advice

Citizens Advice has today said a ban on excessive exit fees for new pensions is welcome but that a 1% cap on current pensions could mean many still face high charges to access their retirement savings. The national charity was responding to the FCA’s announcement to ban exit charges on new pension contracts. Instead of […]

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Millions of people will benefit from money advice at key times in their lives

Citizens Advice has responded to the Financial Advice Market Review (FAMR). The national charity, which deals with around 1.8 million debt and financial issues each year, has highlighted how being able to access money advice at key times in their lives, like buying a home or having a baby, will go a long way in […]

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Casual workers at risk of ‘wage theft’ from unscrupulous employers

Confusing working hours, poor administration and legal loopholes mean that workers are being underpaid and in extreme cases not paid at all, says Citizens Advice. The number of issues dealt with by Citizens Advice about unauthorised deductions – non-payment of wages owed – has nearly doubled in a single year from 4900 in 2014 to […]

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Over 2 million have problems cancelling subscriptions on credit or debit cards

Two million people across Great Britain have experienced problems cancelling recurring payments which are often used for buying products online like e-book subscriptions or video streaming, finds a new report from Citizens Advice. The study, Locked In: consumer issues with subscription traps, which includes evidence from Citizens Advice and Citizens Advice Scotland, also reveals that […]

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Citizens Advice reveals pension jargon baffling consumers

“Flexi-access drawdown”, “open market option” and “safeguarded benefits” are some of the pension terms most confusing for consumers, reveals Citizens Advice. The national charity, which delivers the face to face channel of Pension Wise, says people would find it easier to understand their pensions if the industry used simple, standard language to describe their products. […]

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Millions of energy customers hit by back-bills

As many as 2.1 million households could have been hit by large late bills in the last year because energy suppliers initially undercharged them, Citizens Advice reveals. The consumer champion today exposes the extent of back-billing – when energy firms send a revised bill after undercharging – which can arrive unexpectedly and for hundreds of […]

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Fifteen million people’s problems with public service go unreported

As many as 15 million people who have a poor experience with a public service are not registering the problem as a complaint, a new report from Citizens Advice finds. The report, Learning from Mistakes, highlights that complaints not only give providers the chance to make amends for the problem but also offer an opportunity […]

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Review rightly recognises self-employed people need more support

The recommendations of a government-commissioned review of self-employment rightly highlight the need for more support for self-employed people, says Citizens Advice. Responding to the independent review published today by businesswoman Julie Deane, the national charity says many of the suggestions would help tackle some of the issues facing self-employed people identified by its research, such […]

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Universal Credit ‘failing to live up to promise’

Citizens Advice today warns that Universal Credit is failing to live up to its promise. As both the Public Accounts Committee and the Institute of Fiscal Studies publish reports on Universal Credit the national charity renewed its call for support for people applying for the new benefit. Last year Citizens Advice helped people with over […]

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SSE announces cut to gas bills

Citizens Advice has responded to news that SSE has announced a 5.3% cut to its standard gas tariff for residential customers. Gillian Guy, Chief Executive of Citizens Advice, said: “Energy customers have been missing out on the rewards of low wholesale costs. “It’s encouraging that SSE has followed E.On and decided to cut its gas […]

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