The number of issues dealt with by Citizens Advice about unauthorised deductions – non-payment of wages owed – has nearly doubled in a single year from 4900 in 2014 to 9000 in 2015.
Citizens Advice helped with 380,000 employment issues in 2015, with one in six relating to pay and entitlements.
The overall number of problems with pay and entitlements rose by 4% to 67,000 in comparison to the previous year.
The charity’s latest Advice Trends publication has shown that at the same time, problems with unauthorised deductions increased by 84%, prompting concerns from Citizens Advice that there is an emerging trend of ‘wage theft’ where people are not getting paid in full for the work they do.
The charity recognises that in some cases it can be an honest mistake due to fluctuating working patterns, as errors recording the hours people worked lead to miscalculations in their pay and entitlements.
However, Citizens Advice finds that in some cases employers are deliberately underpaying people including:
taking money from their wages without good reason
misrepresenting people’s working hours
paying below national minimum wage
not paying wages for a long period of time or at all.
A cleaner sought help from Citizens Advice after going for months without proper pay. Her employer settled her back payments but then cut her wages to below minimum wage without her knowledge.
Workers also reported bosses withholding rotas so people couldn’t check how long they had worked. For instance, a care worker worked between 12 and 50 hours a week on a zero hours contract and was regularly underpaid. She was prevented from accessing previous rotas so she couldn’t prove how many hours she had worked.
Gillian Guy, Chief Executive of Citizens Advice, said:
“Bad business practices mean workers aren’t getting the pay they’ve worked hard for.
“Constantly changing shifts and confusion over working hours can lead to genuine mistakes where people aren’t always paid what they’re owed. At the same time, unscrupulous employers are misrepresenting people’s work and deliberately underpaying them, making it hard for people to prove that they’ve been shortchanged.
“As more people are in casual and insecure work, it’s particularly concerning that there’s an emerging trend of pay errors and wage theft which can further undermine people’s financial security.
“It is really important that employers take care to make sure people are paid the hours they have worked. Anyone struggling with a pay issue can get help from Citizens Advice.”
Workers who wish to resolve problems with pay may need to use dispute resolution services through ACAS or take their employer to an employment tribunal. However,since the introduction of fees in 2013, the number of people making an application has fallen by two thirds.
In November 2015 Citizens Advice gave evidence to the Justice Select Committee showing that four in five people who came to Citizens Advice would be deterred from making a claim to an employment tribunal because of high fees.